Privacy Policy

1. Our Legal Duties

We are legally required to:

• Maintain the confidentiality of your protected health information (PHI)
• Provide you with this notice describing our legal duties and privacy practices
• Follow the terms of the privacy policy currently in effect

This policy explains:

• How we may use and disclose your information
• Your rights regarding your information
• Our responsibilities for protecting your information

2. Information We Collect

Information You Provide Voluntarily

We collect personal information you voluntarily provide through forms, registrations, inquiries, orders, or communications, which may include:

• Name
• Email address
• Phone number
• Mailing address
• Country of residence
• Health-related information (when applicable)

This information is used only to respond to your requests, provide services, process orders, or communicate with you.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and operating system
• Referring URLs
• Pages viewed and site usage data

This information is used for website administration, analytics, and improving user experience. It is not linked to personally identifiable information.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested services
• Deliver home healthcare services
• Process billing, payments, and insurance claims
• Improve service quality and operations
• Send appointment reminders, service updates, or satisfaction surveys
• Communicate newsletters or updates (if subscribed)

We do not sell, rent, or trade your personal information.

4. Use and Disclosure of Health Information (HIPAA)

Without Additional Authorization

We may use or disclose your health information for:

• Treatment & Services: Providing and coordinating care with healthcare providers
• Payment: Billing, claims processing, and payment collection
• Healthcare Operations: Quality improvement, training, audits, and compliance activities

We may share information with business associates (such as billing vendors, consultants, or legal advisors) who are contractually required to protect your information.

Individuals Involved in Your Care

We may share relevant information with family members, caregivers, or others involved in your care unless you request restrictions.

Required or Permitted by Law

We may disclose information when required by law, including for:

• Public health and safety activities
• Disaster relief efforts
• Reporting abuse, neglect, or domestic violence
• Law enforcement or legal proceedings
• Workers’ compensation or similar programs

5. SMS Messaging & Communications Policy

Consent to SMS Communications

By providing your mobile number, you consent to receive SMS messages from Interim HealthCare related to customer care, services, appointments, or marketing (where permitted).

Types of SMS Communications

• Customer support and service-related messages
• Appointment reminders
• Service updates or notifications
• Marketing communications (optional)

Message Frequency

Message frequency may vary.

Opt-In Method

You opt in by submitting your phone number through our website, forms, or services and agreeing to receive SMS communications.

Opt-Out Method

You may opt out at any time by replying STOP to any SMS message.

Help

Reply HELP to any SMS message for assistance or contact us using the details below.

Fees

Standard message and data rates may apply depending on your mobile carrier.

Data Use & Sharing (SMS Compliance)

• Phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes
• SMS consent information is never sold, rented, or transferred

6. Cookies and Tracking Technologies

We use cookies to enhance site functionality and user experience. Cookies do not store personally identifiable information and expire when you close your browser.

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-party affiliates may use cookies on our site, but we do not control or access those cookies.

7. Data Sharing

• We do not share personal or mobile data with third parties for marketing purposes
• Aggregated, non-identifiable data may be shared within the organization for operational or analytical purposes

8. Security Measures

We implement administrative, technical, and physical safeguards to protect your information, including:

• SSL encryption for data transmission
• Secure servers protected by firewalls
• Restricted access to sensitive information

While we take reasonable measures to protect your data, no system can be guaranteed 100% secure.

9. Your Rights

You have the right to:

• Access and request copies of your information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Withdraw consent for communications

You may update your account information by logging into your account or contacting us.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. This policy applies only to information collected on interimhc.com.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website homepage. Information will be used according to the policy in effect at the time it was collected.

12. Contact Information

If you have any questions or concerns regarding your privacy or the handling of your personal data, please contact us using one of the following methods:

Email: support@interimhc.com

Phone: +1 530-722-1530

Contact Form: https://interimhc.com/contact-us

Mailing Address:
Interim Assisted Care of Northern California, Inc
905 Mistletoe Lane, Redding, CA 96002-0202

Your data will not be transferred to external organizations under any circumstances.

We implement strict security measures to protect your personal information and prevent unauthorized access, disclosure, or sharing. These measures include restricted access to data, regular security reviews, and secure data storage practices.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.